Your personal information is our most valued asset at Khelas. This privacy policy explains what data we collect, how it is used, and the steps we take to keep it safe.
A quick overview of the key pillars of Khelas's privacy policy
We collect certain information when you create an account and use our services on Khelas. This data is collected solely to provide you with the best possible experience. In accordance with Khelas's privacy policy, we collect the following types of information:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Email, phone number, address | Account activation and support |
| Financial Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser type, operating system | Security & Fraud Prevention |
| Usage Patterns | Betting history, favorite games, session duration | Service improvement & personalized experience |
We collect information only with your consent and as required by law. No unnecessary data is ever requested.
Khelas uses the information it collects for specific, transparent purposes. The reason behind each use is detailed below under our privacy policy. Khelas never uses your information for irrelevant or unethical purposes.
We use the information you provide to deliver the best possible betting experience, send you relevant offers and bonuses, and provide prompt support whenever you need it.
If you no longer wish to receive promotional emails or SMS, contact our support team at any time or turn it off directly from your account settings.
Khelas does not sell your personal information to any third party. However, in certain specific circumstances, sharing limited data may be necessary. We are fully transparent about these situations.
The circumstances under which your information may be shared are outlined below. In each case, we share only the minimum necessary data and ensure that third parties uphold your privacy.
All third parties we work with are legally bound to comply with Khelas's privacy standards. They have no right to use your data for their own purposes.
Khelas uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience. Without cookies, login sessions, language preferences, and betting history cannot be remembered.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Deleted at end of session |
| Functional Cookies | Saving language preferences and personal settings | 1 Year |
| Analytics Cookies | Collecting site usage statistics | 6 months |
| Marketing Cookies | Displaying relevant offers | 3 months |
You can delete cookies or block new ones from your browser settings. Keep in mind, however, that disabling essential cookies will prevent you from logging into your account or making transactions.
Khelas employs the highest technical and administrative measures to protect your data. Our servers are under 24-hour security monitoring and undergo regular security audits.
No method on the internet is 100% secure. Keep your password strong and never share it with anyone. If you notice any suspicious activity, report it immediately to support@khelas.net.
Under Khelas's privacy policy, you have full rights over your own information. We believe transparency is the foundation of trust. Each of your rights is detailed below.
To exercise any of these rights, email us at support@khelas.net. We will respond to your request within 30 days. If we are legally required to retain certain data, we will inform you accordingly.
There is no fee to submit any request regarding your rights. Khelas treats every request with the utmost seriousness.
Khelas does not retain your information longer than necessary. Even after an account is closed, certain data may be kept for a defined period due to legal obligations.
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure |
| Financial transaction records | 7 years (legal requirement) |
| Betting History | 3 years |
| Cookies & Session Data | Up to 1 year from session |
| Customer support contact history | 2 years |
Data is securely deleted or anonymized at the end of its retention period. Holding on to data longer than necessary goes against our policy.
Khelas is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and identity documents may be requested if there is any doubt.
If a parent or legal guardian believes their child has accidentally registered on Khelas, please contact us at support@khelas.net. We will act promptly and delete all associated data.
Use of this platform by anyone under 18 is strictly prohibited. Parents and guardians are urged to monitor their children's internet activity closely.
The Khelas platform may occasionally reference third-party services or payment gateways. These third parties operate under their own privacy policies, and Khelas is not responsible for those policies.
Payment services such as bKash, Nagad, and Rocket follow their own data protection policies. We recommend reading their respective privacy policies before using these services.
Khelas works only with trusted and verified partners. All payment partners connected to our platform are institutions approved by Bangladesh Bank.
For any privacy-related questions, concerns, or requests, please get in touch with us. Khelas's dedicated privacy team will handle your matter with care.
Last Updated: January 2026. All previous versions are hereby superseded. Please check this page regularly.